Create Ticket in Support Portal - EMC Users

Created by Jon Buchanan, Modified on Thu, 13 Jul, 2023 at 12:31 PM by Jon Buchanan

Navigate to https://loftuslabs.freshdesk.com/en/support/home
Login with EMC credentials
Select “Submit a ticket” at either the top right corner or in the body of the website
Under “Get in touch” select “EMC Support Request”. This will open a ticket submission form.
Requester field will be automatically added with your email. You can add additional contacts by selecting “Add CC” and additional contacts can be added from your company.
Select the EMC product the ticket is regarding.
Under Subject, write a quick description of the request
Under description, describe what you are needing assistance with
Add the point of contact that we should reach out to regarding the ticket
Add a second point of contact if it is needed
Add the next spray dates if the ticket will require an onsite in the field
Add any attachments needing to be within the ticket
Select “Submit”
Once this is complete, a ticket will be created in our system and assigned to a technician. You will also receive email confirmation with a link to the ticket.
Ticket progress can be monitored by navigating to https://loftuslabs.freshdesk.com/en/support/tickets and logging in with your EMC account