- To monitor ticket progress, update your ticket, or reach out to the agent working on the ticket navigate to https://loftuslabs.freshdesk.com/
- Sign in to your Freshdesk account
- Select “Tickets”
- This page will show all tickets you have logged through Freshdesk. Select the ticket you are wanting to access
- From here, you can add a note to the ticket which will update the agent, add people to the ticket, change the ticket priority, set on-site contact information and close the ticket.
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