Users who have been invited to join a Company should receive an email that looks similar to this:
To accept the invitation, follow the following steps.
1. Download the app by either
a. Navigating to the respective iOS or Android app store,
Or
b. Click on the Join Now button
2. Open the Downtime Pro app on your device. You will see the Login or Signup screen. Select “Sign Up”:
3. After clicking “Sign Up”, the user will be presented with a screen that asks whether the user wants to “Create Company” or “Join Company”. To create a new company within Downtime Pro, click the “Create” button.
4. After clicking on Join Company, you will see the Join Company Wizard. Enter the Company Code that your received in the email and press Next:
5. After entering the Company Code and pressing next, you will need to enter the personal information for your account. Enter your first and last names, email address, password and confirm the password. Note, Downtime Pro requires a complex password. Password complexity rules are 8 character minimum which includes 3 of the following (Upper-case, Lower-case, Number, Special symbol). After inputting user data, Click Next
6. After entering your personal information and hitting Next, the system will validate your inputs. Please note that your email address and Company Code must match the information in the invitation. If all of the inputs are valid, the system will create your account and attach you to the inviting Company.
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